Refund Policy

Last Updated: January 1, 2025

1. Overview

At Notiva Programming Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed for course purchases made through our website https://notiva.ink.

All prices are listed in Canadian Dollars (CAD) and refunds will be processed in the same currency and payment method as the original purchase.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Criteria

You are eligible for a full refund if:

• You request a refund within 30 days of the original purchase date
• You have completed less than 30% of the course content
• You have not downloaded more than 30% of course materials
• You have not received a Certificate of Completion
• You have not previously received a refund for the same course
• The purchase was made directly through our website

2.2 Refund Process

To request a refund under our 30-day guarantee:

1. Contact us through our website or email with your order details
2. Provide your reason for the refund request (optional but helpful)
3. Allow 5-7 business days for review and processing
4. Once approved, refunds are processed within 7-10 business days
5. Refunds will be credited to the original payment method

3. Course Bundle Refunds

3.1 Bundle Purchases

For course bundle purchases (Full Stack Developer, Frontend Developer, Backend Developer):

• The 30-day money-back guarantee applies to the entire bundle
• Individual courses within a bundle cannot be refunded separately
• Bundle refund eligibility requires that less than 30% of ANY course in the bundle has been completed
• All bundle courses must have been accessed for less than 30 days

3.2 Partial Bundle Refunds

We do not offer partial refunds for bundles. If you wish to receive a refund, the entire bundle purchase must be returned.

4. Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

4.1 Time and Usage Limitations

• Refund requests made more than 30 days after purchase
• Completion of more than 30% of course content
• Download of more than 30% of course materials
• Receipt of a Certificate of Completion

4.2 Previous Refunds

• You have previously received a refund for the same course
• You have a history of excessive refund requests
• Suspected refund abuse or fraud

4.3 Promotional and Discounted Purchases

• Courses purchased during special promotional periods may have modified refund terms
• Free courses or complimentary access
• Courses purchased with promotional codes (unless otherwise specified)

4.4 Third-Party Purchases

• Courses purchased through third-party platforms or affiliates
• Gift purchases made by another user

4.5 Account Violations

• Violation of our Terms and Conditions
• Account suspension or termination due to policy violations
• Fraudulent activity or abuse of services

5. Technical Issues and Course Quality

5.1 Technical Problems

If you experience technical issues preventing access to your course:

• Contact our support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved within 7 days, you may be eligible for a refund
• Technical issues must be reported within 14 days of occurrence

5.2 Course Quality Concerns

If you have concerns about course quality or content:

• Contact us within 14 days of purchase
• Provide specific details about your concerns
• We will review your feedback and may offer a refund at our discretion
• We may offer alternative solutions such as course credit or exchange

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us:
   • Email us through our contact form
   • Call us at +1 484 504 5434
   • Include your full name and order number
2. Provide Information:
   • Order confirmation number
   • Email address used for purchase
   • Reason for refund (optional)
   • Date of purchase
3. Review Process:
   • We will review your request within 5-7 business days
   • We may request additional information
   • You will receive an email notification of our decision
4. Refund Processing:
   • Approved refunds are processed within 7-10 business days
   • Refunds are issued to the original payment method
   • You will receive a confirmation email once processed

6.2 Required Information

When submitting a refund request, please provide:

• Full name
• Email address associated with your account
• Order/Transaction ID
• Course name(s)
• Purchase date
• Reason for refund (helps us improve our services)

7. Refund Processing Timeline

7.1 Payment Method Processing

Refund processing times vary by payment method:

• Credit/Debit Cards: 7-14 business days
• PayPal: 5-7 business days
• Bank Transfer: 10-15 business days

8. Course Access After Refund

Upon refund approval:

• Your access to the course will be immediately revoked
• All downloaded materials must be deleted
• Any certificates issued will be invalidated
• You will not be able to re-access course forums or community features
• Progress and completion data will be removed

9. Alternative Solutions

Before requesting a refund, consider these alternatives:

9.1 Course Exchange

Within 14 days of purchase, you may request to exchange your course for another of equal or lesser value.

9.2 Course Credit

We may offer course credit that can be applied to future purchases instead of a monetary refund.

9.3 Extended Access

If you need more time due to circumstances beyond your control, contact us to discuss extended access options.

9.4 Technical Support

For technical issues, our support team is available to help resolve problems before considering a refund.

10. Special Circumstances

10.1 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us within 7 days
• Full refund will be provided for the duplicate purchase
• No usage restrictions apply for duplicate purchases

10.2 Billing Errors

If you believe you were charged incorrectly:

• Contact us immediately
• Provide transaction details
• We will investigate and resolve within 48 hours
• Refunds for billing errors are processed within 3-5 business days

10.3 Unauthorized Charges

If you notice unauthorized charges:

• Contact us immediately
• We will investigate the charge
• Unauthorized charges will be refunded promptly
• We may require additional verification

11. Promotional Offers and Discounts

11.1 Discounted Courses

Courses purchased at a discount:

• Are subject to the same 30-day refund policy
• Refund amount is based on the discounted price paid
• Cannot be refunded for the difference if price decreases further

11.2 Special Promotions

Some promotional offers may have specific refund terms that will be clearly stated at the time of purchase.

12. Subscription and Membership Services

13. Chargebacks

13.1 Chargeback Policy

If you initiate a chargeback:

• Your account will be suspended pending investigation
• We encourage contacting us before filing a chargeback
• Chargebacks may result in permanent account closure
• We may dispute unwarranted chargebacks

13.2 Chargeback Consequences

Initiating a chargeback without first contacting us may result in:

• Immediate account termination
• Loss of access to all purchased courses
• Inability to create future accounts
• Legal action for fraudulent chargebacks

14. Gift Purchases

For courses purchased as gifts:

• The purchaser must request the refund
• Refunds are only available if the recipient has not activated the course
• Once a gift course is activated, standard refund terms apply
• Refunds are issued to the original purchaser's payment method

15. International Purchases

For international purchases:

• All refunds are processed in Canadian Dollars (CAD)
• Currency exchange rates may vary from the original purchase
• We are not responsible for currency conversion fees
• Bank fees are not refundable

16. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be effective immediately upon posting
• Apply to purchases made after the update date
• Not affect refund terms for previous purchases
• Be communicated through our website and email notifications

17. Questions and Disputes

17.1 Questions

If you have questions about this Refund Policy or your specific situation, please contact us before making a purchase.

17.2 Dispute Resolution

If you disagree with a refund decision:

• Request a review of your case
• Provide any additional relevant information
• A senior team member will review within 7 business days
• Final decisions will be communicated in writing

18. Contact Information

19. Acknowledgment

By purchasing courses from Notiva Programming Courses, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.